Browse by department or use the search bar, choose your product and click Add to cart. When you are ready, open your cart, click Checkout, enter your delivery and payment details and place your order. You receive a confirmation email straight away.

No. You can check out as a guest. Creating an account lets you track orders, view past purchases and save your addresses for next time.

Check your spam or promotions folder first. If it is not there, email support@usagazebos.com with your name and the email address you used, and we will confirm your order and resend the details.

Yes, as long as it has not shipped. Contact us within 24 hours of ordering to change your address, and at any time before dispatch to cancel for a full refund. Once an order has shipped, our Refund and Returns Policy applies.

Yes. Landscapers, property managers, campgrounds and other businesses can apply for trade pricing. See our Wholesale Policies or email support@usagazebos.com.

The payment methods available for your order are shown at checkout. See our Payment Policy for details.

Yes. Our checkout is encrypted with HTTPS, and payments are processed by our payment provider on secure, PCI-compliant systems. We never see or store your full card number.

Yes. All prices are shown and charged in US dollars. If sales tax applies to your order, it is shown at checkout before you pay.

No. Standard shipping within the United States is free, and we do not charge restocking fees on returns. The total you see at checkout is what you pay.

The most common reason is a billing address that does not match the one held by your bank. Check your details and try again, or try another payment method. If it keeps happening, contact your bank or email us.

Standard shipping is free on every order delivered within the United States, with no minimum order value.

We ship to addresses in the United States only. Freight items cannot be delivered to P.O. boxes, so please use a street address for large items.

Orders are prepared for dispatch within 1 to 2 business days. Parcel shipments usually arrive 3 to 5 business days after dispatch. Large items shipped by freight have an estimated delivery window that we email you when the order ships. Full details are in our Shipping Policy.

When your order ships, you receive an email with the carrier and tracking number. You can also use our Order Tracking page.

Large items ship by freight on a pallet or in heavy cartons. The carrier contacts you to schedule a delivery appointment, and delivery is curbside. Someone aged 18 or over needs to be present to sign, and you will need help moving heavy items into place.

Inspect your delivery before signing. If the packaging is damaged, note it on the delivery receipt and take photos. Email support@usagazebos.com within 48 hours with your order number and photos, and we will arrange a replacement, parts or a refund at no cost to you.

You can request a return within 14 days of delivery. Items must be unused, unassembled and in their original packaging with all parts. We do not charge a restocking fee. See our Refund and Returns Policy.

Engine-powered equipment that has been fueled, filled with oil or started cannot be returned for change of mind. If it is faulty, it is covered by our Warranty Replacement policy.

Assembled or installed structures cannot be returned for change of mind. Please check dimensions and site requirements before you begin assembly. Missing or damaged parts are covered; contact us and we will send replacements.

Email support@usagazebos.com with your order number and the reason for your return. We reply within one business day with instructions. Items sent back without contacting us first cannot be accepted.

Once we receive and inspect your return, approved refunds are issued to your original payment method within 3 business days. Your bank may take 5 to 10 business days to show it on your statement.

Yes. Everything we sell is brand new and covered against manufacturing defects.

Yes. Products are covered against defects in materials and workmanship, and most also carry a manufacturer warranty, shown on the product page where it applies. See our Warranty Replacement policy.

Most garden structures and play sets are delivered flat-packed with instructions and hardware. Assembly requirements are shown on each product page. Check your local permit rules and make sure you have a level base before you start.

As a rough guide, walk-behind mowers suit small to medium lawns, while riding mowers and zero-turn mowers are best for larger lawns and acreage. Tell us your lawn size, terrain and budget at support@usagazebos.com and we will recommend a suitable model.

Email support@usagazebos.com with your order number, a description of the fault and photos or a video. For engine equipment, include the model and serial number. We review claims within 2 business days and guide you through the next steps.

Go to My Account, click Lost your password? and follow the link sent to your email.

We use your information to process and deliver orders, provide support and, if you agree, send marketing emails. We do not sell your personal information for money. See our Privacy Policy.

Click the unsubscribe link at the bottom of any marketing email, or email us and we will remove you.