Usagazebos policies

Refund and Returns Policy

Last updated: October 18, 2026

We want you to be happy with your purchase. This policy explains how to return an item, which items can be returned, and how and when you will be refunded.

0114-day return window

You have 14 days from the date of delivery to request a return. We do not charge a restocking fee.

To be eligible, the item must be unused, unassembled and in the same condition you received it, in its original packaging with all parts, manuals and accessories included.

02Items that cannot be returned

For safety and hygiene reasons, the following cannot be returned unless they arrived damaged or defective:

Engine-powered equipment, such as mowers and generators, that has been fueled, filled with oil or started.
Sheds, gazebos, pergolas, swing sets, trampolines and other structures that have been assembled, partly assembled or installed.
Items marked as final sale or special order on the product page.
Gift cards.

03How to start a return

Email support@usagazebos.com within 14 days of delivery with your order number, the item you want to return and the reason.
We reply within one business day with return instructions and, where your return is accepted, a return shipping label or freight pickup arrangement.
Pack the item securely in its original packaging and send it back using the instructions provided.

Items sent back without first contacting us cannot be accepted.

04Return shipping costs

If your item arrived damaged or defective, or we sent the wrong item, return shipping is free and we arrange collection. For other returns, we will tell you the cost of the return label or freight pickup before you send the item back, and it is deducted from your refund only if you agree to it.

05Damaged, defective or wrong items

Please inspect your order on delivery. If anything arrives damaged, defective or incorrect, contact us within 48 hours of delivery with your order number and photos of the item, packaging and shipping label. We will arrange a replacement, replacement parts or a full refund, at no cost to you. For faults that appear later, see our Warranty Replacement policy.

06Exchanges

If you would like a different model, the quickest route is to return the original item for a refund and place a new order. For damaged, defective or wrong items, we will send a replacement of the same item.

07Refunds

Once your return arrives, we inspect it and email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 3 business days. Your bank or card issuer may take 5 to 10 business days to show the refund on your statement.

If a returned item is not in its original condition, is missing parts or shows signs of use, we may refuse the return or offer a partial refund, and we will explain why.

08Cancellations

You can cancel an order for a full refund at any time before it ships. Once an order has been dispatched, it is treated as a return under this policy.